Refund policy

Our products and services come with consumer guarantees under the Australian Consumer Law (ACL) — Schedule 2 of the Competition and Consumer Act 2010 (Cth) — that cannot be excluded or limited. Nothing in this policy restricts those rights.

Your Rights Under the ACL

  • A repair, replacement, or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage
  • A repair or replacement if goods fail to be of acceptable quality (non-major failure)

Damaged, Incorrect or Faulty Orders

Every bag is roasted to order and checked before dispatch. If your order arrives damaged, incorrect, or not of acceptable quality, contact us within 7 days of delivery at hello@brotherofmine.com.au with your order number and a photo if possible. We will offer a replacement, store credit, or full refund consistent with your ACL rights. We cover all return shipping costs for faulty or incorrect products.

Change of Mind

Due to the perishable nature of freshly roasted coffee, we cannot accept change-of-mind returns on dispatched orders. We roast to order — your coffee is made specifically for you. Not sure which blend? Try our Coffee Quiz or contact us before ordering.

Subscription Orders

You can pause, skip, or cancel your subscription at any time — no fees, no penalties. Cancellations must be received at least 3 business days before your next billing date to apply that cycle. If a subscription order is faulty or incorrect, contact us within 7 days of delivery.

Gift Orders

If a product was purchased as a gift and shipped to the recipient, any refund or store credit will be issued to the original purchaser.

Return Shipping

We cover return shipping for all faulty, incorrect, or consumer guarantee failures. For any other ACL-permitted return, we will advise on logistics at the time.

Refund & returns enquiries: hello@brotherofmine.com.au — we aim to respond within 1–2 business days.
Brother of Mine Coffee Roasters Australia Pty Ltd · ABN 48 630 825 562 · U1/5 Crowley Street, Port Kennedy WA 6172

Last updated: March 2026

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