Privacy policy

This Privacy Policy is issued by Brother of Mine Coffee Roasters Australia Pty Ltd (ABN 48 630 825 562), trading as Brother of Mine Coffee Roasters, of U1/5 Crowley Street, Port Kennedy WA 6172 ("we", "us", "our"). We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What We Collect

  • Name, email address, phone number, and delivery or billing address
  • Payment information — processed securely through Shopify and Recharge. We do not store card details
  • Order history, product preferences, and subscription details managed through Recharge Payments
  • Communications including enquiries and feedback
  • Website usage data: IP address, browser type, and pages visited
  • For wholesale customers: business name, ABN, and account contact details

How We Use It

  • Process and fulfil orders, including subscription orders via Recharge
  • Manage your customer or wholesale account
  • Communicate about orders, deliveries, account activity, and subscription status
  • Send marketing communications where you have opted in — opt out at any time
  • Improve our website, products, and services
  • Comply with Australian legal and tax obligations

Consent

When you provide personal information to complete a purchase or create an account, you consent to its use for those purposes. For secondary uses such as marketing, we will ask for express consent or provide a clear opt-out. You may withdraw consent at any time by contacting hello@brotherofmine.com.au.

Subscriptions — Recharge Payments

Our subscription service is powered by Recharge Payments. Your billing information, subscription preferences, and order history are stored and managed by Recharge under their Privacy Policy at rechargesubs.com. We receive a summary of your subscription details to service your account.

Third Parties We Share With

  • Shopify Inc. — e-commerce platform and data hosting
  • Recharge Payments — subscription billing and management
  • Delivery and logistics providers — for order fulfilment
  • Payment processors — for secure transaction handling
  • Email and SMS marketing platforms
  • Customer service platforms — for chat and email support
  • Cloud hosting providers — for our own forms and business systems
  • AI service providers — see AI Tools below
  • Analytics providers including Google Analytics

We do not sell your personal information to any third party.

AI Tools

We use some artificial intelligence (AI) tools to help run the business, for example to help draft replies to enquiries, sort messages and orders, and plan our marketing. Where these tools handle personal information, they use it only for the purposes in this policy. A person on our team is responsible for every decision about customers and wholesale accounts.

We do not use computer programs to make decisions that could significantly affect your rights or interests, such as credit decisions. If that changes, we will update this policy first.

Information Sent Overseas

Some of the providers above store or process information outside Australia, mainly in the United States and Canada. We choose established providers and take reasonable steps to make sure they handle your information in line with the Australian Privacy Principles.

Data Storage & Security

Your data is stored on Shopify's secure, PCI-DSS compliant servers. We never store card data directly. We retain data only as long as required by its purpose or by Australian law — minimum 7 years for financial records under the Corporations Act 2001.

Cookies

We use session cookies, analytics cookies (Google Analytics), and marketing cookies. Manage preferences through your browser settings — disabling certain cookies may affect site functionality.

SMS Communications

If you opt in to our SMS program, we may send order updates and promotional messages. Reply STOP to opt out at any time. We do not share SMS data with third parties for their marketing.

Your Rights Under the APPs

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or out-of-date information
  • Request deletion of your personal information (subject to legal retention obligations)
  • Lodge a complaint if you believe we have breached the APPs

Privacy Officer — Brother of Mine Coffee Roasters Australia Pty Ltd
hello@brotherofmine.com.au
U1/5 Crowley Street, Port Kennedy WA 6172

We respond within 30 days. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or call 1300 363 992.

Last updated: October 2026

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